Return & Exchange Policy

At Clayora Ceramic, we carefully inspect every product before dispatch. Since ceramic items are delicate, we recommend checking your order as soon as it arrives.

How to Request a Return or Exchange

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 24 hours of delivery. To help us verify the issue quickly, kindly share:

- An unboxing video recorded from the moment the sealed package is opened.
- Clear photos of the product showing the damage or issue.
- Your order number.

Once your request is reviewed and approved, we'll arrange a replacement or initiate the refund process.

Damaged or Incorrect Products

If your order is damaged during transit or you receive the wrong item, we will provide:

- A replacement product (subject to availability), or
- A full refund if a replacement cannot be arranged.

Claims submitted without a complete unboxing video may not be eligible for approval.

Items Not Eligible for Return or Exchange

The following items cannot be returned or exchanged unless they arrive damaged or defective:

- Customized or personalized products.
- Bulk or made-to-order items.
- Products purchased during clearance or special sale events.
- Items that have been used, washed, or damaged after delivery.

Return Eligibility

To qualify for a return or exchange, the product must:

- Be unused and in its original condition.
- Include all original packaging, accessories, and tags.
- Be reported within 24 hours of receiving the order.
- Be supported by a valid unboxing video and proof of purchase.

Refund Process

After your return request is approved and verified:

- Refunds will be processed within 2–5 business days.
- The amount will be credited to your original payment method.
- Processing time may vary depending on your bank or payment provider.

Exchange Process

Approved exchange requests will be processed based on product availability. If the requested item is unavailable, you may choose an alternative product or request a refund.

Need Assistance?

Our customer support team is always happy to help. If you have any questions regarding your order, returns, exchanges, or refunds, please contact us through our email, phone number, or the Contact Us page on our website.

By placing an order with Clayora Ceramic, you acknowledge and agree to this Return & Exchange Policy.

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