Shipping Policy

Shipping Policy

At Clayora Ceramic, we take great care in packing and delivering every order to ensure your ceramic products reach you safely and in perfect condition. Below is an overview of our shipping process and policies.

Order Confirmation

Once you place an order, you'll receive an order confirmation via email or SMS.
Before dispatch, our team carefully verifies:
- Product details and quantity
- Shipping address
- Payment confirmation
- Customer information

If any clarification is required, our support team will contact you before processing your order.

Safe Packaging

Ceramic products require extra protection during transit. Every order is packed using high-quality protective materials to minimize the risk of damage.
Our packaging may include:

- Protective paper wrapping
- Bubble wrap or foam cushioning
- Secure protective fillers
- Strong corrugated shipping boxes

Each product is individually wrapped, and fragile items receive additional protective layers for maximum safety.

Packing & Quality Inspection

Before dispatch, every shipment goes through a final quality inspection.
Our team checks:

- Product quality
- Correct items and quantities
- Secure packaging
- Proper sealing of the shipment

Only after passing this inspection is your order prepared for shipping.

Shipping & Dispatch

We partner with trusted courier and logistics providers to deliver orders across India.
Once your order is packed:

- A shipping label is generated.
- Your package is handed over to our delivery partner.
- You will receive a shipping confirmation with your tracking details.

Orders are generally dispatched within the timeframe mentioned on the product page, excluding Sundays and public holidays.

Order Tracking

After your order has been shipped, you will receive a tracking link via email, SMS, or WhatsApp (where available).
You can use the tracking number to monitor your shipment until it reaches your doorstep.

Delivery Time

Estimated delivery times depend on your location.

- Metro Cities: Typically 2–5 business days
- Other Cities & Towns: Typically 4–8 business days
- Remote Areas: Delivery may take slightly longer depending on courier availability.

Please note that these are estimated delivery timelines and may vary due to weather conditions, transportation delays, public holidays, or other unforeseen circumstances.

International Shipping

For international orders, shipping availability, delivery timelines, customs duties, and applicable charges may vary by destination.
Please contact our team before placing an international order for detailed information.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.
Any promotional offers for free shipping will be clearly mentioned on our website.

Damaged or Lost Shipments

If your package arrives damaged or appears to have been tampered with:

- Record an uninterrupted unboxing video before opening the package.
- Contact our customer support within 24 hours of delivery.
- Share your order number, unboxing video, and photos of the damaged product.

Our team will investigate the issue and provide a suitable resolution, including a replacement or refund where applicable.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.
Clayora Ceramic cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete addresses or contact information.

Delivery Support

Our commitment doesn't end when your order is shipped.
If you experience delivery delays, tracking issues, or require any assistance with your shipment, our customer support team is always ready to help.

Thank you for choosing Clayora Ceramic. Every order is packed with care and delivered with the same commitment to quality that goes into creating our ceramic products.