Frequently Asked Questions

Have Questions?

We've answered some of the most common questions to help make your shopping experience simple and hassle-free.

Product Collection

What types of ceramic products does Clayora Ceramic offer?

We offer a wide range of premium ceramic products including planters, vases, decorative items, tableware, home décor, and handcrafted ceramic accessories designed for both residential and commercial spaces.

Many of our products are handcrafted by skilled artisans, while others are produced using modern manufacturing techniques to ensure consistent quality and durability.

Yes. We offer customization services for selected products, including colors, sizes, finishes, branding, and logo printing for bulk or corporate orders.

Our products are made using high-quality ceramic clay and premium glazing materials that provide strength, durability, and an elegant finish.

Yes. We focus on sustainable manufacturing practices and use environmentally responsible materials wherever possible.

Yes. You can browse our complete collection on our website. For wholesale or bulk inquiries, we can also provide a digital product catalog upon request.

Many of our ceramic planters and decorative items are suitable for outdoor use. However, we recommend checking the product description for weather resistance and care instructions.

Product Care

Are your ceramic products microwave and dishwasher safe?

Most of our tableware and kitchen ceramics are microwave and dishwasher safe. Please refer to the product details before use, as some decorative items are intended for display only.

Wash with mild soap and warm water using a soft sponge or cloth. Avoid abrasive scrubbers and harsh chemicals to preserve the glaze and finish.

Yes. Our food-contact ceramic products are made using food-safe glazes and are free from harmful materials, making them safe for everyday use.

Handle them with care, avoid sudden temperature changes, and place them on stable surfaces. Proper storage helps prevent accidental chipping or cracking.

Orders, Shipping & Returns

What should I do if my order arrives damaged?

If your order is damaged during delivery, please contact our support team within 48 hours of receiving the package and share clear photos of the product and packaging. We'll arrange a suitable resolution as quickly as possible.

Yes. Eligible products can be returned or exchanged according to our Return & Refund Policy. Please ensure the item is unused and in its original packaging.

Delivery times depend on your location. Most domestic orders are delivered within the estimated timeframe mentioned during checkout.

You can reach our support team through email, phone, or the Contact Us page on our website. We're happy to assist with product inquiries, orders, and after-sales support.

Bulk Orders & Business Enquiries

Do you accept wholesale or bulk orders?

Yes. We work with retailers, interior designers, hospitality businesses, corporate clients, and distributors for bulk purchases.

The minimum order quantity depends on the product category. Please contact us with your requirements for detailed information.

Yes. Samples may be available for selected products before confirming a large order. Sample availability and charges may apply.

Absolutely. We provide OEM and private-label services, including logo printing, customized packaging, and exclusive product designs for bulk customers.

Production time varies based on product type, quantity, and customization requirements. Our team will provide an estimated delivery schedule after order confirmation.

Yes. We provide competitive wholesale pricing and attractive discounts based on order quantity and long-term business partnerships.

We accept multiple payment methods. Payment terms are discussed and finalized before production begins.

Bulk orders are packed securely using export-quality packaging and shipped through trusted logistics partners to ensure safe and timely delivery.

Still Need Help?

If you couldn't find the answer you're looking for, feel free to contact our support team. We'll be happy to assist you with any questions regarding our products, orders, or customization services.

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