Welcome to Clayora Ceramic
These Terms & Conditions govern your access to and use of the Clayora Ceramic website, products, and services. By browsing our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website or services.
Throughout this document, the terms “Clayora Ceramic,” “we,” “our,” and “us” refer to our company. The terms “you,” “your,” and “customer” refer to any individual or organization accessing or using our website.
Website Usage
By using our website, you agree to:
- Provide accurate and up-to-date information while placing orders or creating an account.
- Use the website only for lawful purposes.
- Refrain from attempting to disrupt, misuse, or interfere with the website’s functionality or security.
- Accept responsibility for all activities carried out through your account.
We reserve the right to suspend or terminate access to users who violate these Terms & Conditions.
User Account & Security
If you create an account with Clayora Ceramic, you are responsible for maintaining the confidentiality of your login credentials.
You agree to:
- Keep your password secure.
- Notify us immediately of any unauthorized use of your account.
- Accept responsibility for all activities conducted under your account.
Clayora Ceramic is not responsible for any loss resulting from unauthorized access caused by your failure to protect your account information.
Product Information
We strive to ensure that all product descriptions, specifications, dimensions, images, and pricing are accurate.
However:
- Slight variations in color, texture, glaze, or finish may occur due to handcrafted production and screen display differences.
- Product images are for illustration purposes and may differ slightly from the actual item.
- We reserve the right to modify product specifications, discontinue products, or correct any errors without prior notice.
Pricing & Payments
- All prices displayed on our website are in Indian Rupees (INR) unless stated otherwise.
- Prices are subject to change without prior notice.
- Orders will be processed only after successful payment confirmation.
- We reserve the right to cancel any order due to pricing errors, payment issues, or suspected fraudulent activity.
Shipping & Delivery
- We deliver across India through trusted courier partners.
- Delivery timelines are estimates and may vary depending on your location, courier operations, or unforeseen circumstances.
- Shipping delays caused by natural disasters, public holidays, transportation disruptions, or force majeure events are beyond our control.
- Customers are responsible for providing a complete and accurate shipping address.
Return & Exchange
Returns and exchanges are governed by our Return & Exchange Policy.
To qualify for a return or replacement:
- Issues must be reported within 48 hours of delivery.
- An uninterrupted unboxing video is required for damage-related claims.
- Returned products must meet the eligibility conditions outlined in our Return Policy.
Clayora Ceramic reserves the right to approve or reject return requests after verification.
Promotions, Offers & Coupon Codes
From time to time, Clayora Ceramic may offer promotional discounts, coupon codes, gift vouchers, or special campaigns.
Please note:
- Only one promotional offer or coupon can be applied per order unless otherwise specified.
- Discount codes cannot be combined with other ongoing offers.
- Certain products or collections may be excluded from promotional offers.
- We reserve the right to modify, suspend, or withdraw any promotion without prior notice.
Intellectual Property
All content on this website, including text, images, graphics, product photographs, logos, icons, videos, and designs, is the intellectual property of Clayora Ceramic unless otherwise stated.
No content may be copied, reproduced, distributed, or used for commercial purposes without our prior written permission.
Limitation of Liability
To the fullest extent permitted by law, Clayora Ceramic shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.
Our total liability shall not exceed the amount paid by the customer for the relevant order.
Privacy
Your privacy is important to us. By using our website, you agree to the collection and use of your information in accordance with our Privacy Policy.
Changes to These Terms
Clayora Ceramic reserves the right to update, revise, or modify these Terms & Conditions at any time without prior notice.
The latest version will always be available on our website, and continued use of our services constitutes acceptance of the updated Terms.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in the location where Clayora Ceramic operates.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact our customer support team through our Contact Us page, email, or phone number. We will be happy to assist you.
By accessing our website or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.